Returns & Exchanges

REFUND POLICY

Size issues? Damage issues? Changed your mind last minute? Don’t worry, we’ve all been there. Say hello to easy, breezy exchanges with Buttéir.

We may initiate an exchange within 3 days of receiving your order.

To be eligible for an exchange, your products must be in the same condition that you received them—unworn and unwashed, with the tags still attached.

To initiate a exchange, please email us at orders@butteir.com. Be sure to have your Order ID and Phone Number/Email ID ready.

 

EXCHANGES

We provide a complimentary, one-time exchange on any style, size, or colour to ensure your perfect fit and satisfaction.

Once we receive your package, a quick quality check will be conducted before we dispatch your exchange. You’ll be notified as soon as your new item is on its way.

Exchanges of old collections wont be applicable for new collections(Summer Collection).

Note: Any discounts applied to the original purchase will not be applicable to exchanged items. The exchange will be processed at the full price of the new item.

Damages and issues:

Please inspect your order upon reception. Do not accept an item if it isn’t properly sealed or packaged. Contact us at orders@butteir.com immediately if the item is defective, damaged, or if you have received the wrong item. We will evaluate the issue and make it right.